Aspiring New York writer Sophie Hall travels to Verona with her chef fiancé, Victor, who spends much of the trip meeting suppliers for his planned restaurant. Sophie discovers the Secretaries of Juliet, volunteers who answer letters sent to Shakespeare’s heroine, and finds an unanswered note written by Claire Smith about a love she left behind in Italy 50 years earlier.
Sophie’s reply prompts Claire to return with her protective grandson, Charlie, in search of Lorenzo Bartolini. Sophie joins them on a road trip through Tuscany, where the search makes her question whether her own relationship and ambitions still fit the life she wants. Gary Winick directed the 105-minute film, now offered through Prime Video channels and as a digital rental or purchase.